ADA & Accessibility

Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Santa Fe Trails Transit Division will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: Santa Fe Trails Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Modifications to Policies and Procedures: Santa Fe Trails Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a Santa Fe Trails Transit program, service, or activity should contact Santa Fe Trails Thomas Martinez at tamartinez@santafenm.gov or Gabrielle Chavez at gnchavez@santafenm.gov or call 505-955-2004 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require that Santa Fe Trails take any action that would fundamentally alter the nature of its programs or services or impose any undue financial or administrative burden.

Complaints that a Santa Fe Trails Transit program, service or activity is not accessible to persons with disabilities should be directed to Thomas Martinez at tamartinez@santafenm.gov or Gabrielle Chavez gnchavez@santafenm.gov call 505-955-2004.

City of Santa Fe Americans with Disabilities Act

Under the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Santa Fe will not discriminate against qualified individuals with disabilities or provide program accessibility to their services, subject to limitations.

Santa Fe Trails Transit shall:

Make reasonable modifications in policies, practices, or procedures when necessary to avoid discrimination based on disability or to provide program accessibility to their service, subject to limitations.

Make communications and information available by providing auxiliary aids and services, such as using accessible formats and technology (e.g., Braille, large print, TDDs) to obtain information about transportation services. 

In choosing among alternatives for meeting nondiscrimination and accessibility requirements concerning new, altered, or existing facilities or designated or specified transportation services, public and private entities shall give priority to methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to their needs.

It is not discrimination to refuse to provide service to an individual with disabilities because that individual engages in violent, seriously disruptive, or illegal conduct or represents a direct threat to the health or safety of others. However, Santa Fe Trails will not refuse to provide service to an individual with disabilities solely because the individual’s disability results in appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

Service Animals are Welcome

Service animals are welcome onboard buses and vans and in our facilities. A service animal is individually trained to work or perform tasks for an individual with a disability. Service animals must be on a leash or otherwise under the physical control and supervision of the owner at all times.

Animals providing emotional support, well-being, comfort, or companionship are not considered service animals. Pets are allowed to ride on the bus but must be carried in a secure container small enough to fit on the owner’s lap, and the animal must not be a danger or annoyance to other passengers.

Misrepresenting an animal as a service animal is a violation of the law (28-11- NMSA 1978)